Welcome! To keep projects running smoothly and ensure we deliver high-quality work on time, here is how we work together.
Channels: All official project communication is conducted via email and agreed kickoff channels only. We do not use social media DMs or text messages for project work.
Response Time: We respond to emails within 1 business day (Monday–Friday).
Estimated Timelines:
Website Health Audit: 5 business days from kickoff
Custom Landing Page Website: 2–4 weeks from kickoff
Multi-page Custom Website: 4–6 weeks (depending on scope)
Note: Timelines are estimates and depend on timely feedback and asset delivery.
To stay on schedule, we ask that you:
Deliver Assets On Time: Provide final copy, logos, images, logins, and brand references by the agreed dates.
Consolidate Feedback: Send one clear, combined set of notes per revision round (rather than piecemeal feedback).
Timely Feedback: Respond to requests for approval or clarification within 2 business days. Silence or delayed feedback will pause the project clock.
Single Decision-Maker: Designate one person to consolidate feedback and make final approvals to avoid conflicting directions.
If assets or feedback are delayed, your scheduled launch date will move out accordingly, and we will confirm the updated timeline in writing.
Project fees are detailed in your proposal. Work proceeds according to the following structures:
Website Health Audit: Paid in full prior to kickoff (1 invoice).
Custom Landing Page Website: 50% deposit due to reserve your spot and begin work; 50% due before final site handoff.
Multi-page Custom Website: Custom payment plan as detailed in your proposal (typically 3–4 installments across project milestones).
Invoices are due upon receipt as outlined in your proposal. Work pauses if payments become overdue.
Revisions and post-launch support vary by package:
Package Included Revisions Post-Launch Support Website Health Audit N/A N/A Custom Landing Page 1 Round 14 Days Multi-page Custom Site 2 Rounds 30 Days
What counts as a revision: A single round consists of one consolidated set of feedback on the agreed deliverable.
Out-of-scope changes: New pages, new feature requests, rebrands, or directional changes after approval are considered out of scope and will be quoted separately as a change order.
Post-launch support: Includes bug fixes and questions regarding site handoff/training. It does not include new design work, extra pages, or ongoing content updates.